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Customized cashmire?! Finally ONLINE!
We are online! In this section you will find all the information you are looking for, you can buy and customize our best articles directly online and you can also contact us!
Payments
Which payment methods can I use on Roger Style?
We want the purchase of your favorite cashmere items to be convenient and fast, and for this we accept the following payment methods:
- Credit card. Visa, Mastercard, American Express, Maestro through the same payment gateway as Amazon and Google (Stripe)
To purchase with a card, select the "Credit Card" payment method. At this point, enter your details and complete the order by clicking on Place Order. Your data will be used exclusively to complete your order through the same payment gateway used by Google and Amazon. You can pay with the same peace of mind you feel when paying on Amazon but directly on Roger Style!
- PayPal
To purchase with PayPal, select the payment method and click on "PayPal" or "Continue to PayPal". At this point you will be redirected to the PayPal page to proceed with the payment through your PayPal account.
If you do not have a PayPal account, you can also complete the payment procedure with a card directly on the PayPal portal by choosing the "Pay with a card" option.
- Cash on delivery. Cash on delivery.
To purchase with cash on delivery, select the payment method "Cash on delivery". At this point, complete the order by clicking on "Place Order".
You will be able to pay in cash upon delivery.
- Wire transfer
To purchase by bank transfer, select the payment method "Bank Transfer" and click on "Place order". Use the order ID as a reason. Your order will not be shipped until the funds have been transferred to our bank account. After placing the order you will find the instructions to proceed with the payment both in the order confirmation directly on the site, and with an email to the address you provided us when registering the order.
Shipping
Costs and delivery times may change depending on where you are.
- Italy home delivery
Express home delivery is offered by Roger Style throughout Italy, wherever you are, we come to you thanks to the services DHL Express.Shipping is guaranteed throughout Italy at no additional cost.
As soon as we have shipped your order we will send you an email containing the tracking information of the package. You can check the status of your shipment. Delivery times are estimated in 24/48 hours after the realization. We always make and ship your order in a maximum of 15/20 days. Further delays are caused by the carrier.
You can check the status of your shipment from the tracking email that you will receive when the shipment is assigned to the carrier.
- Home delivery to Europe, USA, United Arab Emirates and Australia
Express home delivery for these countries has a cost that varies depending on where you placed your order from, regardless of where you are, we come to you thanks to the services UPS Express.Placing an order from some countries may involve the addition of duties and other customs fees that are not competing with rogerstyle.it.
As soon as we have shipped your order we will send you an email containing the tracking information of the package. You can check the status of your shipment. Delivery times are estimated in 24/48 hours after the realization. We always make and ship your order in a maximum of 15/20 days. Further delays are caused by the carrier.
You can check the status of your shipment from the tracking email that you will receive when the shipment is assigned to the carrier.
- Home delivery to other countries
Express home delivery has a cost that varies according to the place from which you placed the order, wherever you are, we come to you thanks to the services UPS Express.Placing an order from some countries may involve the addition of duties and other customs fees that are not competing with rogerstyle.it.
As soon as we have shipped your order we will send you an email containing the tracking information of the package. You can check the status of your shipment. Delivery times are estimated in 24/48 hours after the realization. We always make and ship your order in a maximum of 15/20 days. Further delays are caused by the carrier.
You can check the status of your shipment from the tracking email that you will receive when the shipment is assigned to the carrier.
Exchange and Return
You can request a return of your item within 14 days of receiving your package. Below you will find the Conditions and Instructions for requesting a return.
Conditions
If you are not satisfied with the item purchased on rogerstyle.it, you have 14 days from receipt of the package to return it (fill in the form). You will receive a "Voucher" or a "Refund" in exchange. It's that easy!
You will only be able to complete the return procedure if your order is eligible. Customized garments are not subject to the right of withdrawal as per Directive 2011/83 / EU (art.49, letter m). therefore buying a product by customizing it with writings and graphics excludes the right of withdrawal from your order. We offer you a free size correction even on customized garments to guarantee you a unique experience, contact us.
The Purchase / Refund Voucher will be issued as soon as we have received the goods and verified their integrity. The return shipping costs will be charged to the customer. The Purchase / Refund Voucher will be equal to the total costs incurred for the purchase on the store.
Conditions for the return on rogerstyle.itThe products must be returned in their original packaging and completely entirety, including all accessories present in the package. (The customer is responsible if the garments are damaged due to inadequate packaging).
The shipping costs of the returned product are charged to the customer.
The return is approved and determined by the following conditions:
1. the product must be returned intact and in the same condition it was in at the time of the order;
2. the label cannot be removed from the product or damaged, otherwise the return will be invalid;
3. the damaged or dirty product cannot be returned;
4. Customized garments cannot be returned.
Returns will not be accepted:
1. without justification;
2. sent to the shop without filling in the specific wizard;
3. Returns of customized garments.
You can choose the return methods:
1. Voucher, you can use it to purchase the same product by changing size or color, or buy another product by choosing from our online shop;
2. Refund, you will be refunded the entire amount spent during the purchase process.
The shipping costs of the returned product are charged to the customer.
The return is approved and determined by the following conditions:
1. the product must be returned intact and in the same condition it was in at the time of the order;
2. the label cannot be removed from the product or damaged, otherwise the return will be invalid;
3. the damaged or dirty product cannot be returned;
4. Customized garments cannot be returned.
Returns will not be accepted:
1. without justification;
2. sent to the shop without filling in the specific wizard;
3. Returns of customized garments.
You can choose the return methods:
1. Voucher, you can use it to purchase the same product by changing size or color, or buy another product by choosing from our online shop;
2. Refund, you will be refunded the entire amount spent during the purchase process.
You can check and deepen the Return Conditions as a whole by consulting the Terms and conditions.
Instructions
Click the "Request Return" button on the Contact Us page. Fill out the form and start the procedure to request the return of your purchase. You will be asked to select "Voucher" or "Refund" in the form. You will also be asked for your order number and garment to return. As soon as the procedure is completed you will receive an email with instructions for sending your return. You will have to book the shipment in complete autonomy. Prepare the package applying the label out of the package clearly visible, for more information see directly when you are booking the shipment.
The procedure is quick and easy but if you have any doubt do not hesitate to contact us by email by filling out the form here!
